by Kim Nielsen
I’m a coffee drinker. I have to admit that I struggle to go a day without coffee. So, when I first heard about Tuesday’s 3 ½ hour Starbucks closures, I thought ‘wow, this is going to make for some disappointed people.’ The closing of nearly all Starbucks stores (with the exception of those in malls, airports, etc.) certainly prompted both talk and media coverage.
Although the stores were closed for additional training – something Starbucks identified as an employee need – the closures did far more than allow for employee training, they also got people talking (something I’m sure Starbucks anticipated). I’ve heard from people who feel this shutdown highlighted Starbucks weaknesses. Personally, I think the buzz, not to mention the wide spread media coverage, probably did more harm than good. What are your thoughts?