you have to think of golf galaxy like a wal-mart, its all self serve. ive had a couple guys reccommend clubs for me several times and they honestly have no idea about the products they sell. and the fact that they dont carry ANY clubs with x-flex shafts makes it so i cant buy clubs from there, so all i go there for is grips, balls, used clubs. btw, never let the sales rep do club repair work, only let the pro do it. the sales reps only take a week course on club repair where the pro has probably been doing it for years.

i have also had problems with their customer service at my normal store, i decided the other day to go to another store thats just a little farther away and i was shocked, the guys knew their shit and were polite, and they had a better used club selection aswell.

but if youre shopping for golf clubs or accessories and are looking for some advice on what to get, talk to the pro at your local course. only go to places like golf galaxy if you already know what you want and just get it and get the hell out of there.

I can assure you that although your experience was tough to endure, it was rare.

I have heard horror stories from other customers of trips to other Wisconsin stores (particularly Brookfield and Madison) and assure those customers also that overall, Golf Galaxy is made of personable, friendly, and knowledgeable employees that pride themselves on their service.

May I suggest, before you give up on our business, that you visit the Greenfield store and tell them your story. I promise it will be a wake-up call and a motivator to all the employees there. If you have another poor experience there, I would not hold it against you for leaving our company.

A few notes that may have helped with the past experience:

We have a 24-hour turnaround on regrip jobs. That is a guarantee. If they say they can’t do it, call them out: it’s a promise all stores must keep.

Since Dick’s bought out our company in 2007, we have experienced many logistical changes in our stores, including new, poorly designed service kiosks. The efficient use of these remains a mystery to many Players’ Assistants, including myself. It is not a reflection of poor training, but of poor corporate management (apologies again). If we make a mistake on a work estimate, point it out-chances are we missed a step in the confusing process-it has happened to me many times.

Again, I’m sorry that you had to go through what you did. I will bring your story to the attention of my managers, with the request that they post it in our break room for all the other employees to read. I will also request that they submit it to the higher-ups in the corporation. If I hear anything back personally, I will be sure to let you know.

Regretfully yours,
Ryan

P.S. To Lauren: The flyers are another operation controlled by the corporate office. With over 2 million active members of the Advantage Club, an efficient mailing strategy has yet to be developed, which can sometimes account for situations such as those you have described. I have even had customers bring in expired coupons but claim they received them in the mail just a day or two before coming into the store. We appreciate your feedback–again, I plead that you are not so quick to abandon our company. We pride ourselves on being able to provide you with “Everything for the Game”–above and beyond what course pro shops can provide. We want to be your one source for all your golf equipment needs. If you ever have problems, let us know. No business can be perfect, especially specialty stores such as ours. We will always do our best to accommodate you.

The only suggestioned I would have to make is don’t be one-dimensional. Meaning, building your networks online can be great but “showing face” is also an important element. Try to attend networking events or other social engagements where you know you can meet some individuals in your field face-to-face.

This way you won’t limit the amount of connections you can make.

-Timothy-

Thanks for sharing my post with your readers! We really do want to hire young people. But they need to bring their A game!

Best,

Drew